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Delivery Info

Hairydog delivers Australia-wide (excluding certain restricted postcodes) utilising our own delivery team (for metro Sydney, Melbourne and Adelaide) and Australia Post.


Standard delivery takes approximately 1-3 business days for Metro deliveries and 3-7 business days for Rural deliveries. 


Update September 2021: We are dispatching orders in a timely fashion, in line with our normal procedures during this busy time. Unfortunately, Australia Post are experiencing significant delays due to the ongoing lockdowns and covid restrictions. This is causing longer delays that are impacting our usual delivery times advised. Please see further information regarding these delays on the Australia Post website: 
https://auspost.com.au/service-updates/domestic-delivery-times

 

The costs for standard delivery are:

  • Metro postcodes - $6.80
  • Rural (Band 1) postcodes - $13.60
    Rural (Band 2) postcodes - $19.90

If you have specific delivery instructions (i.e. “knock on the back door instead”) make sure to let us know.

 

Delivery updates

Once you place an order, you will receive a few important Hairydog emails including your order confirmation. Customers with orders that will be delivered via Australia Post will also receive further tracking updates.

 

Split deliveries

Depending on where your products are coming from, you might receive more than one delivery for a single order. We'll always try to get in touch if there will be a split delivery. If you're worried and you haven't heard from us, check your spam folder first!

 

Contactless delivery

Our couriers and delivery drivers provide a contact-free service should you nominate this option, where our drivers deem it is safe and legal to deliver contact free.

 

Damage or product issues

Problem with your product? Shoot us a message at cheers@hairydog.com.au, and include your name and order number.

 

Restricted postcodes

We are unable to deliver to the following restricted postcodes:

Queensland: 4471, 4472, 4473, 4474, 4475, 4476, 4477, 4478, 4479, 4480, 4481, 4483, 4484, 4485, 4486,4487, 4488, 4489, 4490, 4491, 4492, 4493, 4494, 4495, 4496, 4497, 4498, 4605, 4713, 4770, 4744, 4816, 4821, 4822, 4823, 4824, 4825, 4826, 4827, 4828, 4829, 4830, 4871, 4872, 4873, 4874, 4875, 4876, 4877, 4878, 4879, 4880, 4881, 4882, 4883, 4884, 4885, 4886, 4887, 4888, 4889, 4890, 4891, 4892, 4895.

Western Australia: 6161, 6429, 6430, 6431, 6432, 6433, 6434, 6435, 6436, 6437, 6438, 6439, 6440, 6441, 6442, 6443, 6444, 6445, 6446, 6447, 6448, 6449, 6450, 6530, 6532, 6537, 6635, 6638, 6639, 6640, 6641, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6723, 6725, 6726, 6728, 6730, 6733, 6740, 6743, 6751, 6752, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799.

South Australia: 5680, 5690, 5710, 5723, 5724, 5731, 5734.

Northern Territory: We do not deliver to the Northern Territory.

New South Wales: 2836, 2880, 2898, 2899.

Tasmania: 7255, 7256, 7257.

Your recent order # has been received and will be processed shortly. If you have any questions send us a message.