Delivery Info
Hairydog delivers Australia-wide (excluding certain restricted postcodes) utilising our own delivery team (for metro Sydney, Melbourne and Adelaide) and Australia Post.
Standard delivery takes approximately 1-3 business days* for metro Sydney, Melbourne and Adelaide.
Standard Rural delivery takes 1-7 business days currently due. Please note that Brisbane, Canberra and Perth fall into our rural postal zones and are delivered by Australia Post currently.
*If stock is unavailable in our metro warehouse, we'll dispatch the order from our interstate warehouse via Australia Post delivery, with current delivery taking 1-7 business days.
The costs for standard delivery are:
- Metro postcodes - $8.80
- Rural (Band 1) postcodes - $13.60
Rural (Band 2) postcodes - $19.90
If you have specific delivery instructions (i.e. “knock on the back door instead”) make sure to let us know.
Delivery updates
Once you place an order, you will receive a few important Hairydog emails including your order confirmation. Customers with orders that will be delivered via Australia Post will also receive further tracking updates.
Split deliveries
Depending on where your products are coming from, you might receive more than one delivery for a single order. We'll always try to get in touch if there will be a split delivery. If you're worried and you haven't heard from us, check your spam folder first!
Contactless delivery
Our couriers and delivery drivers provide a contact-free service should you nominate this option, where our drivers deem it is safe and legal to deliver contact free.
Damage or product issues
Problem with your product? Shoot us a message at cheers@hairydog.com.au, and include your name and order number.
Restricted postcodes
We are unable to deliver to the following restricted postcodes:
Queensland: 4471, 4472, 4473, 4474, 4475, 4476, 4477, 4478, 4479, 4480, 4481, 4483, 4484, 4485, 4486,4487, 4488, 4489, 4490, 4491, 4492, 4493, 4494, 4495, 4496, 4497, 4498, 4605, 4713, 4770, 4744, 4816, 4821, 4822, 4823, 4824, 4825, 4826, 4827, 4828, 4829, 4830, 4871, 4872, 4873, 4874, 4875, 4876, 4877, 4878, 4879, 4880, 4881, 4882, 4883, 4884, 4885, 4886, 4887, 4888, 4889, 4890, 4891, 4892, 4895.
Western Australia: 6161, 6429, 6430, 6431, 6432, 6433, 6434, 6435, 6436, 6437, 6438, 6439, 6440, 6441, 6442, 6443, 6444, 6445, 6446, 6447, 6448, 6449, 6450, 6530, 6532, 6537, 6635, 6638, 6639, 6640, 6641, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6723, 6725, 6726, 6728, 6730, 6733, 6740, 6743, 6751, 6752, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799.
South Australia: 5680, 5690, 5710, 5723, 5724, 5731, 5734.
Northern Territory: We do not deliver to the Northern Territory.
New South Wales: 2836, 2880, 2898, 2899.
Tasmania: 7255, 7256, 7257.